Returns & Exchanges
At Nanoleaf, we want to ensure your smart lighting experience is seamless. If you are not completely satisfied with your purchase, you can return your products within 30 days of delivery for a full refund.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to begin the process.
Package Your Items
Carefully place the Nanoleaf panels and accessories in their original packaging to ensure they are protected during transit.
Ship It Back
Print the provided prepaid shipping label and drop off your package at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, your refund will be processed back to your original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing