Frequently Asked Questions
Everything you need to know about illuminating your smart home.
What is the standard shipping time for Nanoleaf orders?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
Do Nanoleaf products require a dedicated hub to operate?
Most Nanoleaf products connect directly via Wi-Fi or Bluetooth, meaning no extra hub is required. However, some advanced features may require a Matter-compatible Thread Border Router.
What is your return policy for smart lighting kits?
We offer a 30-day return policy for items in their original packaging and condition. Please contact our support team to initiate a return authorization.
Are Nanoleaf light panels compatible with voice assistants?
Yes, our products are fully compatible with Apple HomeKit, Google Assistant, and Amazon Alexa for seamless voice control integration.
What kind of warranty do you offer on hardware?
All Nanoleaf smart lighting products come with a 2-year limited warranty covering manufacturing defects and hardware failures under normal use.
Can I expand my existing light panel setup later?
Absolutely. You can purchase Expansion Packs to add more panels to your existing Smarter Kit, provided you do not exceed the maximum power supply wattage.